Komatsu NortheastAs New Jersey's premier equipment distributor, we are dedicated to providing our customers with the highest quality products and the industry's most dependable service. Whether you are a large industrial contractor or a small commercial business, we can help your company improve operating efficiency and maximize profits.
No matter the industry or job requirements, you can rely on Komatsu Northeast for all of your new and used equipment, rental, and service needs.
To: All Komatsu Northeast Customers
Date: February 15, 2017
Subject: Customer Service System Conversion, Mar 6-7th 2016
On Monday, March 6th, as part of our ongoing efforts to create the best customer service experience possible, Komatsu Northeast will be upgrading to a new dealership system, complete with integrated - state of the art telephony.
This is a complex project with many impacts, however we are taking every step to make this transition as smooth as possible. During this period you may experience problems getting through to us by phone and we may be a bit slower in responding to parts, service and rental needs as our Team adjusts to the new system. Please do not hesitate to call your sales, or parts & service representatives’ cell phone for an update, or assistance with any issues you may be experiencing.
Your patience is appreciated and we will do our very best to ensure any interruption is temporary and any problem is resolved promptly and to your satisfaction.
Thank you for your understanding and as always, we appreciate your business!
The Komatsu Northeast Team
South Plainfield, NJ 908-561-9000
Winslow / Cedar Brook, NJ 856-767-5900
Komatsu America launches new sales, support unit in New Jersey
Komatsu Northeast to support long-term distributor growth and customer satisfaction goals
Rolling Meadows, Ill., December 13, 2016 - Komatsu America Corp., a leading global heavy equipment manufacturer today announced the company has formed a new business unit (Komatsu Northeast) and will assume Komatsu’s trade territory for the state of New Jersey effective immediately. This includes all Komatsu construction, mining and utility equipment sales and rentals, parts, service and customer support activities. Previously, the territory was served and supported by Binder Machinery Company.
“This investment, in addition to our ownership positions at Midlantic Machinery, and Edward Ehrbar, reflect Komatsu America’s commitment to excellence in the Northeast region of the U.S.,” said Rod Schrader, CEO, Komatsu America. “I know with the extra support, and the team we have in place, we can deliver unrivaled products, services and solutions that exceed customer expectations,” Schrader said.
The new unit will support Komatsu’s long-term strategic plans to grow and strengthen the distribution channel by getting closer to the customer. Komatsu intends to represent a variety of complementary product lines in this market, to fully leverage future growth and customer satisfaction opportunities. Substantially all employees, facilities, and customer support infrastructure from Binder Machinery will be retained. No other transaction terms will be disclosed.
Komatsu America Corp. is a U.S. subsidiary of Komatsu Ltd., the world’s second largest manufacturer and supplier of earth-moving equipment, consisting of construction, mining and compact construction equipment. Komatsu America also serves the forklift and forestry markets. Through its distributor network, Komatsu offers a state-of-the-art parts and service program to support its equipment. Komatsu has proudly provided high-quality reliable products for nearly a century. Visit the website at www.komatsuamerica.com for more information.
Komatsu® is an authorized trademark of Komatsu Ltd. Komatsu America Corp. is an authorized licensee of Komatsu Ltd. All other trademarks and service marks used herein are the property of Komatsu Ltd., Komatsu America Corp., or their respective owners or licensees.